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	<title>Business Management Software Guides &#187; register customers concerns</title>
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		<title>What CRM 2.0 Brings to the World of Business</title>
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		<pubDate>Sat, 04 Jul 2009 17:59:44 +0000</pubDate>
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				<category><![CDATA[CRM 2.0]]></category>
		<category><![CDATA[business operations]]></category>
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		<category><![CDATA[register customers concerns]]></category>

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		<description><![CDATA[CRM 2.0 essentially means that businesses do more than just register customers concerns and complaints. It means that it should and must get in touch with the customer to engage his help in solving the problem. So, not only does the customer go out with problems resolved to his satisfaction, the business also puts in place processes, practices and technologies to that the same issue does not arise anymore.]]></description>
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